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Spinza UK Privacy Policy

Welcome to Spinza UK. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website spinza-uk.gb.net and related services. By using our platform, you consent to the practices described below. Please read this policy carefully. If you do not agree with any part of it, we kindly ask you to refrain from using our services.

1. Data Controller

Spinza UK is the data controller responsible for your personal data. Our registered office is located at Suite 5, 12 Great Portland Street, London, W1W 8QJ, United Kingdom. For any questions regarding your privacy or data protection, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process various categories of personal data to provide and improve our services, including but not limited to:

• Full name and date of birth
• Contact details such as email address, telephone number, and postal address
• Login credentials and profile information
• IP address and device identifiers
• Transaction data including deposits, withdrawals, and payment methods
• Usage data detailing how and when you interact with our services
• Identity verification documents and compliance information
• Special category data (e.g., health or ethnicity) only if voluntarily provided
• Information from third-party sources for fraud prevention and responsible gambling

3. How We Use Your Data

Your personal information is used to:

• Set up and manage your account securely
• Verify your identity and ensure you meet age restrictions (18+)
• Process financial transactions and manage payments
• Comply with UK Gambling Commission regulations and anti-money laundering laws
• Communicate important information about your account and our services
• Administer promotions, bonuses, and competitions
• Send marketing communications where you have provided consent
• Personalise your experience and tailor offers
• Analyse and improve our website, services, and policies
• Detect and prevent fraud, money laundering, and other unlawful activities

4. Legal Basis for Processing

We process your data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. Our lawful bases include:

• Your consent, where applicable
• Performance of a contract between you and Spinza UK
• Compliance with legal obligations
• Our legitimate interests, such as fraud prevention and service improvement, balanced against your rights

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or to comply with legal and regulatory obligations. Typically, data is kept for up to five years following account closure or inactivity. Certain information may be retained longer if required for ongoing investigations, self-exclusion periods, or legal disputes.

6. Marketing Communications

With your explicit consent, we may send you promotional materials about Spinza UK or our trusted partners. You can manage your marketing preferences or withdraw consent at any time through your account settings or by following the unsubscribe link in our emails. We never share your data with third parties for marketing without your permission.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our site by:

• Ensuring core website functionality and security
• Remembering your preferences and login information
• Analysing usage patterns to improve performance
• Delivering personalised advertising in line with your preferences

You may control cookie settings through your browser; however, disabling essential cookies may affect site functionality.

8. Sharing and Transfers of Data

Your personal data may be shared with:

• Service providers such as payment processors and software vendors
• Regulatory bodies including the UK Gambling Commission and law enforcement agencies
• Fraud prevention and identity verification agencies
• Companies within the Spinza corporate group
• Third parties authorised by you

If your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards such as standard contractual clauses are in place to protect your information.

9. Data Security

We take the security of your personal data seriously and implement robust technical and organisational measures to prevent unauthorised access, loss, misuse, or alteration. These include encryption, secure servers, regular security audits, and staff training.

10. Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

• The right to be informed about how your data is processed
• The right to access your personal data
• The right to rectify inaccurate or incomplete data
• The right to request erasure of your data in certain circumstances
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time without affecting prior processing
• The right not to be subject to automated decision-making with legal or significant effects

To exercise any of these rights, please contact us at [email protected]. We will respond promptly and in accordance with legal requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We encourage you to review this page regularly. Continued use of our services after updates signifies your acceptance of the revised policy.

12. Complaints

If you have any concerns about how we handle your personal data, please contact us directly at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority. Visit their website for more information: https://ico.org.uk.

13. Responsible Gambling

Spinza UK is dedicated to promoting responsible gambling. We use your data to support safer gambling measures, including self-exclusion and monitoring for signs of problem gambling. For advice and support, please visit the BeGambleAware website.

Last updated: October 2024