Terms and Conditions
Last Updated: 28 June 2025
1. Introduction
Welcome to Spinza UK. These Terms and Conditions (“Terms”) govern your use of the website located at spinza-uk.gb.net (the “Site”) and the services provided therein (the “Service”). By registering an account, accessing, or using any part of the Service, you agree to be bound by these Terms, our Privacy Policy, Responsible Gambling Policy, and any additional rules or policies referenced or linked herein.
If you do not agree with any part of these Terms, please do not use the Service.
2. Definitions
- Player / User / You: Any individual who registers or uses the Service.
- Account: Your personal profile on the Site, which you control and use to access the Service.
- Games: All casino, live casino, and other wagering products offered on the Site.
- Operator: The company responsible for operating the Site and providing the gaming services.
- Bonus: Any promotional offer, including bonus funds, free spins, or similar incentives.
3. Eligibility and Legal Compliance
3.1 You must be at least 18 years old or meet the minimum legal gambling age in the United Kingdom, whichever is higher, to use the Service.
3.2 It is your responsibility to ensure that online gambling is legal in your jurisdiction and that you comply with all applicable laws and regulations.
3.3 Employees of the Operator, its affiliates, subsidiaries, or associated companies, including their immediate family members, are strictly prohibited from registering or participating in any Games.
4. Account Registration and Security
4.1 Only one Account is permitted per person, household, IP address, or device.
4.2 You must provide accurate, complete, and up-to-date information during registration, including your full name, date of birth, residential address, email address, and payment details.
4.3 You are responsible for maintaining the confidentiality of your login credentials and for all activity under your Account.
4.4 The Operator reserves the right to verify your identity at any time and may request documentation such as a passport, utility bill, or proof of payment method. Failure to provide requested documents may result in suspension or closure of your Account.
4.5 Accounts containing false or misleading information may be closed and any winnings forfeited.
5. Deposits and Wallet Funding
5.1 All deposits must be made using payment methods registered in your name.
5.2 Minimum and maximum deposit limits apply and are detailed in the Banking section of the Site.
5.3 The Operator does not charge fees for deposits; however, your payment provider may impose fees.
5.4 The Operator is not a financial institution and does not offer credit or loans.
5.5 Deposited funds must be used solely for wagering purposes. Suspicious deposit activity may trigger Account review or suspension.
6. Withdrawals and Payouts
6.1 Withdrawals will generally be processed to the same payment method used for deposits, where possible.
6.2 Minimum and maximum withdrawal limits apply as set out in the Banking section.
6.3 Withdrawal requests may be subject to verification checks, including identity confirmation. The Operator may request additional documentation before processing.
6.4 While the Operator aims to process withdrawals promptly, it is not responsible for delays caused by third-party payment processors.
6.5 To withdraw your full balance and close your Account, please contact Customer Support.
7. Account Inactivity and Dormancy
7.1 Accounts with no login activity for six (6) consecutive months are considered inactive.
7.2 Inactive Accounts may incur a monthly administrative fee, deducted from any remaining balance, after prior notification.
7.3 Accounts with zero balance may be closed after a period of inactivity.
7.4 Dormant Accounts can be reactivated by contacting Customer Support.
8. Responsible Gambling
8.1 Spinza UK is committed to promoting responsible gambling. We provide tools such as deposit limits, loss limits, session limits, and self-exclusion options to help you manage your play.
8.2 If you believe you may have a gambling problem, please use the tools available or contact our support team for assistance.
8.3 Additional support and information can be found at GamCare and BeGambleAware.
9. Prohibited Conduct
9.1 You must not engage in any fraudulent, collusive, or illegal activities, including but not limited to:
- Money laundering
- Use of bots, automated scripts, or software to manipulate Games
- Cheating or game manipulation
- Creation or use of multiple Accounts
- Using VPNs, proxies, or other means to circumvent geographical or regulatory restrictions
- Sharing your Account or allowing others to play on your behalf
9.2 The Operator reserves the right to suspend or terminate Accounts and withhold winnings where such misconduct is suspected.
10. Bonuses and Promotions
10.1 All bonuses and promotional offers are subject to specific terms and wagering requirements, which are available on the Promotions page.
10.2 Bonus abuse, such as opening multiple Accounts or colluding with other players, is strictly prohibited.
10.3 The Operator reserves the right to withhold or cancel bonuses and winnings where abuse or exploitation is suspected.
10.4 Bonuses, free spins, and other promotional offers may have expiry dates and game restrictions.
11. Game Fairness and Integrity
11.1 All Games are provided by licensed and certified software suppliers and use Random Number Generators (RNGs) to ensure fairness and randomness.
11.2 The Operator reserves the right to void bets or winnings resulting from technical errors, malfunctions, or breaches of these Terms.
12. Limitation of Liability
12.1 The Operator shall not be liable for any losses or damages arising from the use of the Service, including but not limited to technical failures, delays, interruptions, or errors.
12.2 You accept that you play at your own risk. The Operator’s maximum liability is limited to the amount of your most recent deposit.
12.3 The Operator is not responsible for the content or security of any external websites linked from the Site.
13. Data Protection and Privacy
13.1 Your personal data is collected, stored, and processed in accordance with our Privacy Policy, which complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
13.2 We implement industry-standard security measures to protect your information.
13.3 For full details, please review our Privacy Policy available on the Site.
14. Intellectual Property
14.1 All content, trademarks, logos, and materials on the Site are the property of Spinza UK or its licensors.
14.2 You may not reproduce, modify, distribute, or use any content from the Site without prior written permission.
15. Complaints and Dispute Resolution
15.1 If you have a complaint, please contact Customer Support in the first instance.
15.2 We will endeavour to resolve all complaints promptly and fairly.
15.3 If you remain dissatisfied, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.
15.4 All complaints must be submitted in writing.
16. Changes to These Terms
16.1 We reserve the right to amend these Terms at any time.
16.2 Material changes will be communicated via email or notification on the Site.
16.3 Continued use of the Service after changes constitutes acceptance of the updated Terms.
16.4 It is your responsibility to review these Terms periodically.
17. Contact Information
For assistance or to exercise your rights under these Terms, please contact us via:
- Email: [email protected]
- Live Chat: Available through the Site interface
By registering and using Spinza UK, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
For further information on responsible gambling and regulatory compliance, please visit the UK Gambling Commission.