Responsible Gaming at Spinza UK
At Spinza UK, your safety and well-being are our top priorities. We believe gambling should be a source of entertainment, not distress. That is why we are dedicated to fostering a secure and responsible gaming environment for all our players. We understand that gambling can sometimes lead to harmful behaviours, and we are committed to providing you with the necessary tools, information, and support to help you stay in control.
Our Commitment to Safe Gambling
Spinza operates under the strict regulations of the UK Gambling Commission (UKGC), ensuring that all our practices meet the highest standards of fairness, transparency, and player protection. We actively promote responsible gambling and encourage our customers to play within their limits.
Tools to Help You Stay in Control
To assist you in managing your gambling activity, Spinza offers a comprehensive suite of responsible gaming features that you can adjust at any time:
- Deposit Limits: Set daily, weekly, or monthly limits on how much money you can deposit into your account to prevent overspending.
- Wager and Loss Limits: Control the maximum amount you can stake or lose within a specified period.
- Session Time Limits: Decide how long your gaming sessions last to avoid excessive play and receive reminders when your time is up.
- Self-Exclusion: Temporarily restrict access to your account for periods ranging from 24 hours to six months or longer, allowing you to take a break when needed.
- Permanent Account Closure: If you wish to stop gambling permanently, you can request to close your account at any time.
These tools are designed to empower you to maintain a balanced and enjoyable gaming experience.
Recognising the Signs of Problem Gambling
It is important to be aware of behaviours that may indicate gambling is becoming problematic. Ask yourself the following questions:
- Do you gamble to try to recover previous losses?
- Have you borrowed money or sold possessions to fund your gambling?
- Are you spending more time or money on gambling than you initially planned?
- Have your gambling habits affected your relationships, work, or studies?
- Do you feel restless or irritable when not gambling?
- Are you using money intended for essential expenses such as rent, bills, or food?
- Do your thoughts often focus on gambling or planning your next bet?
If you answer “yes” to any of these, it may be time to reconsider your gambling habits and seek support.
Practical Tips for Responsible Gambling
- Set a budget before you start playing and never exceed it.
- View gambling as entertainment, not a way to make money.
- Never chase losses by increasing your bets.
- Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs.
- Take regular breaks during your play sessions.
- Mix gambling with other hobbies and social activities to maintain balance.
- Only gamble with money you can afford to lose—never use essential funds.
- Use Spinza’s responsible gaming tools to manage your activity effectively.
Self-Assessment and Support Services
Unsure about your gambling behaviour? Spinza provides a confidential self-assessment quiz available within your account dashboard. This tool helps you evaluate your habits and identify any potential risks.
For personalised support, our dedicated Responsible Gambling Team is available 24/7. You can contact them confidentially via [email protected] or through our Live Chat service.
Account Restrictions and Self-Exclusion Options
If you feel the need to take a break or stop gambling altogether, Spinza offers the following options:
- Temporary Self-Exclusion: Lock your account for a minimum of 24 hours up to six months or longer if necessary.
- Permanent Account Closure: Request permanent closure of your account by contacting support. Please ensure you withdraw any remaining funds before closure.
- Limit Adjustments: You can modify your deposit, loss, wager, and session limits at any time to better suit your needs.
Should you wish to reopen an account closed for non-gambling reasons, Spinza may consider reactivation after a thorough review, always prioritising your welfare.
Protecting Minors and Vulnerable Persons
Spinza complies fully with UK law by enforcing a strict minimum age requirement of 18 years for all players. To help protect minors and vulnerable individuals, we recommend the following:
- Use parental control software such as Net Nanny or Qustodio to restrict access to gambling sites.
- Keep your login credentials confidential and out of reach of children.
- Always log out after your session and avoid saving passwords on shared devices.
- Educate young people about the risks of gambling and monitor their online activities.
For more information on online safety for children, please visit the Better Internet for Kids website.
External Support for Gambling Problems
If you or someone you know is struggling with gambling addiction, professional help is available. We encourage you to reach out to the following UK-based organisations:
- GamCare – Provides free support, advice, and counselling for problem gamblers.
- GambleAware – Offers information and resources to promote safer gambling.
- Gamblers Anonymous UK – A fellowship of individuals who share their experience and support each other to recover from gambling problems.
- BeGambleAware – Provides practical advice and a self-exclusion tool.
You can also download and install BetBlocker, a free tool that helps block access to gambling sites across all your devices.
Contact Us
If you have any questions or concerns about responsible gambling, please do not hesitate to get in touch with us. Our Responsible Gambling Team is here to support you at all times. Contact us via:
- Email: [email protected]
- Live Chat: Available 24/7 on our website
Remember, gambling should always be an enjoyable activity. Play responsibly, know your limits, and seek help whenever you need it.